Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
• Questions about refunds and cancellations should be addressed to info@onetaxservices.com
• For self e-Filing plans, you cannot cancel your payment or request a refund of an e-Filing credit even though it is not used for e-Filing.
• For Assisted Plans, you can cancel your payment or request a refund before the expert assigned has commenced working on your case.